Michelsons Help Center

Hello! How can we help you today?

FAQs

Returns & Refunds

What is your Return Policy?

- We accept unworn and unwashed returns 30 days after purchase
- Final sale or sale items can't be returned
- Shipping fee is nonrefundable

- Once you return is received, please allow 1-2 days for our warehouse to process your return
- Once processed, allow 5-10 days for your refund to return to your original payment method

Is a return label provided for returns?

Unfortunately, we do not offer return labels at this time. However, this is something we are actively working on.

Can I return items if I change my mind?

Yes of course! We want to be sure you love your clothes! If it's not right for you, it's perfectly reasonable to want to return them.

If the size or color are not quite right, or what you expected, please reach out and our customer service team can help find the right size or product for you!

Can I return a sale item?

Certain sale items can only be returned for an exchange.
Final sale items are not returnable.

Oh no! The return window has passed. Can I still make a return?

Please reach out to us and we'll see how we can help. Our goal is to make our customers happy!

What would cause my return to be denied?

- Items that do not meet the criteria outlined in our return policy.
- Items returned with obvious use, animal hair, dander, deodorant, or similar product stains.
- Items returned without appropriate packaging to keep them safe in transit back to us.

Can I return more than one order in the same parcel?

Yes, as long as all orders are approved and within the return period.

Do you offer refunds?

Yes, as long as the order falls within our return policy.

How long will my refund take to be received?

Once your return is received, our team needs 1-2 business days to inspect and check in the items.

After the return is accepted, you will be refunded to your original payment method. Please note that refunds can take up to 10 business days to return to your account due to varying processing times between payment providers.

I don't see a refund from Michelsons. Where is my refund?

Refunds will appear on your credit card statement under the merchant name Excalibur/AW Chang Corporation.

If you don't see a refund from us within two weeks, please reach out via our contact form for assistance.

What is your Exchange Policy?

- We accept unworn and unwashed exchanges 30 days after purchase
- We only allow 1 exchange per order
- Exchanges can be made for items of equal value.
- Once your return is accepted, we will begin processing your exchange. After the exchange order has shipped, we'll reach out with the new tracking details.

Can you ship my exchange right away?

If you need the exchange right away, we recommend placing a new order and returning your unwanted item(s) instead.

Shipping

What is the Michelsons shipping policy?

We process and ship packages Monday through Friday. Orders over $75 receive free ground shipping.

Three Day, Two Day and Next Day orders must be submitted by 10:00 AM PST/1:00 PM EST to process same day.

How do I qualify for free shipping?

Standard shipping is free on all U.S. purchases of $75 and over (excluding taxes).

Orders below the free shipping minimum are charged a flat fee of $10 for ground shipping.

Does Michelsons ship internationally?

We currently only ship within the United States.

Want to see our products in another region? Please reach out to let us know!
Also, sign up to our newsletter to get the latest updates on our available shipping regions.

Does Michelsons ship to PO Boxes and APO/FPO Shipping?

We happily ship to PO boxes, as well as APO/FPO addresses via SurePost. Please note shipping times may be longer depending on the delivery location.

How can I track my Michelsons order?

Once your order ships, you will receive a shipment email with your tracking number. Make sure to check your junk/spam folder for this email.

Please allow up to 24 hours for the tracking information to update through our carrier's portal.

If you have an account and were logged in when placing your order, you can also track your order in the "My Account" tab.

When will my package arrive?

Once you place an order, it takes 1-3 business days for processing. Our processing center is based in sunny Los Angeles, so delivery will usually be between 3-7 business days.

Help! The tracking information says delivered, but I haven't received my package.

Be sure to check the area around your home, and with your neighbors or doorman.

If you haven't found your package, please reach out to our customer support team via the contact form! Also, let us know if you'd prefer a refund or replacement.

My package was returned to sender. What should I do?

A package could be returned to sender for a number of reasons; such as damage in transit or an address issue. The tracking history can provide more details on what happened to the package while in transit.

If you notice your order is being returned to sender before it reaches our warehouse, please reach out to our customer service team with your order number.

These orders eventually make their way back to our warehouse, at which point we'll reach out to you to get next steps. Possible solutions:

We will ship a replacement order out at no extra cost to you. If an item is no longer available, we'll provide a refund for that item.
We will provide a full refund for the order, including shipping.

Orders

I am experiencing a cart or checkout issue and cannot place my order.

We're sorry to hear you're experiencing an issue at checkout. Please try the below solutions:

Ensure your browser is up to date.
Sign in to your account, or log out and back in, to place the order.
Clear the cache/cookies on your browser.
Use an Incognito window on your browser.

If the issue persists, please reach out via our contact form. We are committed to providing you with all the necessary support and assistance.

Can I place an order via email or phone?

Unfortunately, we are unable to take orders via email or over the phone.

Which payment types do you accept?

We accept all major credit cards.

Will you charge sales tax on my order?

This depends on the shipping address entered at checkout.

I entered my address incorrectly. Can I update it?

There is a limited window where we can make changes to your order, please reach out to our customer support team via our contact form to help update your order.

Can I add an item to my order after I placed the order?

Unfortunately, we cannot add products to your order after it is placed.

However, we can cancel the order, so you can place a new one that includes all the items you wish to purchase. Please reach out via our contact form to us as soon as possible to accommodate a cancellation.

How long does order processing take before my order is shipped?

Feel free to reach out via our contact form if you'd like an update on the status of your order. We're here to help!

Please note, orders take between 1-3 business days to process depending on order volume. Once shipped, a shipment confirmation email will be sent out with tracking details.

I placed two orders. Can you ship them together?

Unfortunately, we cannot merge two separate orders at this time.

Can I cancel my order?

Within one hour of placing your order, we can cancel it for you. Please reach out via our contact form as soon as possible to accommodate this request.

I accidentally placed 2 orders. Can I cancel one?

Yes! Please reach out via our contact form so we can cancel the duplicate order asap.

I haven't received an order confirmation. What should I do?

Thanks for placing an order with us! We hope you love your products!

As long as you entered a valid email address during checkout, you'll receive an order confirmation email. This will contain your order number (starting with BB) and a summary of your order. Be sure to check the spam/junk folder in your email account.

If you have not received a confirmation email within 24 hours after purchase, please reach out to us via our contact form. We'll resend the confirmation email to the correct email address as soon as possible.

Where can I find my order number?

Your order number appears in your order confirmation email. It will be 9 digits, starting with ML.

What if I place an order and Michelsons doesn't have the item in stock?

Sorry about that! If we are unable to fill your order we will be notify you via email, with a few options.

If you prefer a refund, it will be issued the same day the item is canceled and usually reflects on your original payment method within 5-7 business days.

An item is missing from my order. What should I do?

We're so sorry to hear an item is missing from your order. Before contacting us, please double check your order confirmation and packing list, to see if everything is there.

If something is indeed missing, please reach out with the following:

Your order number (starts with ML)
A photo of the box you received

Possible solutions:

If the original item you purchased is in stock, we'll work to send you the correct item.
If the item is not available, we'll refund the missing item.

I received a defective item. What should I do?

Sorry to hear you received a defective product! Please reach out with the below info, so we can help resolve this as soon as possible.

Order Number (starts with ML)
Style number of the defective item
Images of the defect on the product

Once we receive this information, we'll be able to review the case and provide available solutions.

I received an incorrect item. What should I do?

In the event that you receive an incorrect product, please reach out to us as soon as possible with the below information:

Confirm the state the package was received.
Attach some photos of the incorrect product received, including a close up on the tags with the style information.

Possible solutions:

If the original item you purchased is in stock, we'll work to send you the correct item.
If the item is not available, we will create a return request for you to send the incorrect item back. Once the item arrives at our warehouse, we'll send out a refund email with your refund details.

Of course, we provide a return label and will ship the correct item at no extra cost.

Care Instructions

How do I wash my Michelsons tuxedo shirts?

Machine wash warm, with similar colors, only non-chlorine bleach if needed, tumble dry low, warm iron if needed. 

How do I wash my Michelsons bow ties and cummerbunds?

These items are dry clean only.

Can I get my shirts dry cleaned?

If you use a dry cleaner or wash & folder service: You can get the shirts laundered (water-based), but you should request that they do not press it hard because it will lose the soft-hand that makes it special.

How do I remove stains from my shirt(s)?

If your shirt gets stained, try the below hand washing method:
1. For fresh stains, remove as much excess liquid as possible.

2. Apply soap/detergent (non-bleach only), let it sit and soak in for a couple minutes.

3. Scrub the area with the stain. For deep stains, you can use a soft toothbrush to push the soap into the fibers.

4. Rinse the shirt in warm or hot water.

5. Repeat steps 2-4 once or twice.

6. Put the shirt in the washer on the delicate cycle and hang dry.

Do I need to pre-wash my items?

Yes, it is recommended to wash your items before the first wear.

Products & Sizing

The item I want is out of stock. Can I pre-order?

Unfortunately, we cannot take pre-orders at this time.

Do you sell replacement buttons or hardware?

Our shirts come with spare buttons sewn into the inside of the shirt.

Unfortunately, we do not sell extra buttons or hardware for our clothes at this time.

Accounts

How do I create an account?

Thanks for your interest in creating an account with us. We're excited to have you here with us! Just go to the account page here, select the "create an account" option, and enter your info!

We also provide an opportunity here to sign up for our newsletter, so you can stay up to date on our latest product launches and promotions!

Encountering a problem? No worries, reach out to our customer service team via our contact form and we'll help get it resolved for you.

How do I make changes to my account information or email address?

If you would like to change any of your account information (including name, email address, telephone number and/or password), login to your account here and sign in under "Registered Customers".

I can't sign in to my account! What do I do?

This could be due to a typo in either your email address or password when you originally created your account. Passwords are case sensitive, so make sure you have correctly typed in your password.

If you have forgotten your password, please select “Forgot Password” and we will send you a temporary password.

Need additional assistance? Please reach out via our contact form.

How do I make sure Michelsons' emails come to my regular inbox?

To ensure our emails appear in your inbox, just add our email address to your contact list. This process will vary depending on your email provider.

How can I deactivate/close my account?

Sorry to see you go! Please reach out via our contact form and we'll be able to assist.

How can I unsubscribe from emails?

At the bottom of every email there is an "Unsubscribe" link. Clicking this link and following the on screen instructions will unsubscribe you from our mailing list. Please allow up to 5 business days for this to reflect.

Discount Codes & Gift Cards

I signed up to the newsletter but didn't receive my discount. What should I do?

Our intention is for these emails to send out right away. If you haven't received the email with the discount code, please check your spam or junk folder in case it ended up there.

Still not finding the email? Please reach out to us via our contact form, and our customer support team will be able to help!

How do I use a discount code?

To apply a discount code to your order, enter the code in the "Discount Code" field in the payment section during the Checkout process. These codes are not case sensitive.

Having trouble with a code? Or receiving an error message? Please reach out via our contact form for assistance.

Why is my promo code not working?

Oops! Try refreshing your page and clearing your cookies. If this still does not work, please reach out to us via our contact form, and we'll be right there to assist.

Can I use more than one discount code?

Unfortunately, we can only accept one code at checkout.

Do you offer gift cards?

Unfortunately, we don't offer gift cards at this time.

Are there any restrictions for promotions?

Promotions may be limited to a specific category of items or a minimum order price. All promotions are available for a limited time, indicated on our site and only while supply lasts.