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Michelsons

What is on sale for Black Friday? When does it start?

Michelsons Holiday Sales

What is your Return Policy?

Is a return label provided for returns?

Can I return a final sale item?

Oh no! The return window has passed. Can I still make a return?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Michelsons. Where is my refund?

What is your Exchange Policy?

Can you ship my exchange right away?

Returns & Refunds

What is the Michelsons shipping policy?

How do I qualify for free shipping?

Does Michelsons ship internationally?

Does Michelsons ship to PO Boxes and APO/FPO Shipping?

How can I track my Michelsons order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

I am experiencing a cart or checkout issue and cannot place my order.

Can I place an order via email or phone?

Which payment types do you accept?

Will you charge sales tax on my order?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

How long does order processing take before my order is shipped?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

I haven't received an order confirmation. What should I do?

Where can I find my order number?

What if I place an order and Michelsons doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

Orders

How do I wash my Michelsons tuxedo shirts?

How do I wash my Michelsons bow ties and cummerbunds?

Can I get my shirts dry cleaned?

How do I remove stains from my shirt(s)?

Do I need to pre-wash my items?

Care Instructions

The item I want is out of stock. Can I pre-order?

Do you sell replacement buttons or hardware?

Products & Sizing

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How do I make sure Michelsons' emails come to my regular inbox?

How can I deactivate/close my account?

How can I unsubscribe from emails?

Accounts

I signed up to the newsletter but didn't receive my discount. What should I do?

How do I use a discount code?

Why is my promo code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

Discount Codes & Gift Cards

Return requests should be made within 30 days of purchase.

Orders are dispatched within 3 business days, and usually delivered within 6 business days.

Expedited orders must be placed by 10AM PT/1PM ET to ship the same day.

Information about our stock availability, products and how to care for them.

Information about managing your account with Brooklyn Brigade.

Information about discount codes and gift cards.

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